Innovation in Public Services 2007

 Provisional Programme 

8:15 - 9:00 Tea/Coffee, Networking and Exhibition

09:00 - 11:00 WELCOME & OPENING PLENARY:  Policy and Best Practice

09:00    Chair's Welcome and Introduction

            Helen Margetts, Professor of Research, Oxford Internet Institute (c)

09:10    EDT helping Government innovate

                Chris Haynes, Director EDT, Delivery and Transformation Group, Cabinet Office (c)

                The potential offered by new technologies for sharing information and driving innovation in public service delivery, explaining:

·        The progress of the Delivery and Transformation Group within Cabinet Office to develop a framework, business model and supporting tools for successfully embedding innovations into the mainstream;

·        Identifying the barriers to successful multi-channel transformation in the public sector, with particular reference to the Varney Review.

09:30    Channel management, takeup and efficiency: why web innovation by local authorities has limited impact so far
            Steve Palmer, Vice President, Socitm (c)

·        Concentrating in particular on local government and the role of new technologies in driving public sector delivery;

·        The challenges facing local authorities regarding the remit of sharing information across Government and sectors and in keeping pace with the demands of citizens for alternative methods of customer contact.

09:50     Information assurance in the age of shared services   

             Dr. Ian Levy, Technical Director, CESG (c)

             Information assurance and securing communications, identifying: 

·         The current risks and barriers to using new and emerging technologies;

·         How these can be best overcome; 

·        Highlighting the key areas for development and success in the future, with an emphasis on addressing the future needs of the citizen

10:10     Preparing for the Future

             Dougal Scott, Director of Strategy, Ofcom (c)

             Outlining the work of Ofcom examining the future needs of the public sector marketplace:

·         The role of next generation networks;

·         The findings of the Communications Market Report: Nations and Regions 200;

·         Identifying new technologies/strategies that need to be adopted by the public sector in order to progress in the future.

 10:30     Question & Answer Session with Speakers 

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10:45 - 11:30  Tea/Coffee, Networking and Exhibition

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11:30 - 12:15  SEMINAR SESSIONS

A selection of interactive seminar sessions, providing an opportunity for delegates to explore the potential of the Internet, mobile and new technologies to both transform communication and engagement with the citizen and to increase innovation in public service delivery.
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12:15 - 13:30  Lunch Break, Networking & Exhibition

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13:30 - 15:00  AFTERNOON PLENARY SESSION:

Showcase of Innovation in Public Service Delivery – A Local Government Perspective

13:30       Shrink the office - exand the service
                Ian Laughton, Nomad Director (c)

A backward and forward look at the need for full utilisation of new technologies, detailing in particular the work of Nomad:

·         New developments regarding the potential offered by Mobile technology

·         The work of the Wireless Forum

·         Future projects in the pipeline

14:00     The challenge for local government to deliver services as outlined in the Varney Review              

                 Siobhan Coughlan, Principal Consultant, Improvement & Development Agency (c)